Are you a master of customer complaints? Sometimes customer feedback is spot-on and key to improving service. Sometimes? Well, sometimes we’re just taking the stress of the season out on an employee doing their best to keep the holidays running smoothly for all.
Customer service feedback that works
Perhaps, like Rosemary Counter from MoneySense, you have perfected the art of talking to your service providers? You spark meaningful conversation about needed change. Your ability to respectfully draw attention to a lapse in service is helpful to all future customers!
This kind of customer feedback is important to ensuring good service and best practices. In Canada we pride ourselves on polite speech and patient understanding. We need folks who are comfortable pointing out where there is room for improvement…graciously!
As the economy does it’s wobbly thing, and as Christmas nears, consider your options in providing feedback. Is the customer care you’re receiving deserving praise, or needing improvement?
Customer service professionals want to help, not hurt
Indicate your issue clearly, and outline your hoped-for outcome. What has happened? What do you need? The person you are talking to about your issue is likely not responsible for the problem you’re having. They’re just a regular bloke doing their job (hopefully doing it well!). They probably want to help you resolve things as happily as possible.
If there is a problem that cannot be resolved right away, give the gift of time. Sometimes things can be quickly fixed. Sometimes there are many steps involved. Your patience and kind manner will make a difference.
Here at Donate a Car Canada we take every bit of feedback to heart. Each note of thanks for excellent customer service counts. Every concern about disappointment hits its mark. Each donation is personal here (and we know it is for our receiving charities, too), so we’re eager to assist. We do this in every way possible, even if you have a donor complaint.
So, thank you for taking time to let us know how we’re doing. We are here to serve. May your Christmas season be one of excellent customer service and good cheer!
Artistic credit: unknown